Refund policy

Lockboss Returns

We have a 14-day return policy. This means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it: unused and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, click the following link: https://lockboss.returnless.com. If your return is accepted, we will send you a return shipping label with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If you have any questions about returns, you can always contact us at info@lockboss.nl

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to get the item you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return, and let you know whether the refund was approved. If approved, you'll automatically be refunded to your original payment method within ten business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If you have any questions about returns, you can always contact us at info@lockboss.nl